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Customer Feedback


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On a scale of 1-5 i would give you guys a 5,your service is great,fast and very efficient....would love to do more business with Zimall

antony 20 Oct 15, Masvingo


 

excellent service and have told many people to get hold of you.

Kim 21 Sep 15, Harare


 

I must commend Zimall for your excellent service. I have used similar services from other providers and was not sure what to expect. Not only was my phone delivered on time, you were quick to communicate any changes.
Initially I was disappointed to find out that my earlier order could not be processed but in the end my new order came through quite quickly.

Fadzai 21 Sep 15, Harare


 

In regard to my order in particular, would rate all the purchase process and delivery on five stars (excellent). Would look forward to buy more goods from your platform.

Tatenda 21 Sep 15, Harare


 

I feel that your service is excellent. Delivery is timely and your communication system is on point. on a scale of 1 to 5, i would give Zimall a 4, only because no one is perfect but i would do business with you any day.

Gladys- Linda 21 Sep 15, Zvishavane


 

1. If I could give a 6 I would, but as there is no 6 i will have to give a 5.
I was highly impressed by the service from Zimall throughout the process of purchasing my tablet. If I am not mistaken it was yourself (Michael, Customer Service Rep) that helped me through the process and you did an outstanding job.

2. Some constructive feedback - the fees for paying by Visa card should perhaps be shown in the total price of the products (or beside them) so that customers are aware of these charges and can make provisions for them.

As in my case I loaded my visa card with just enough to pay for the tablet as I was unaware of the extra charges if making payment via visa card. Luckily I had enough left on the card from before to cover those charges.

PS. The tablet is awesome and I will definitely recommend Zimall to all my friends.

Jeremy 27 Aug 15, Victoria Falls


 

I'm very satisfied (5 out of 5)
The only thing that bothered me was that the credit card fees were not shown in the initial prices posted on the website. So I ended paying 3% more than I thought the price would be.

Bartlomiej 27 Aug 15, Victoria Falls


 

Excellent service guys. Received my order on the same day I ordered.

Rational 07 Aug 15, Harare




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